Shanghai Chenxun Instrument Technology Co., Ltd. is a professional manufacturer of laboratory equipment, specializing in chromatography freezers, freeze dryers, chillers, ultra-low temperature refrigerators, thermostats, biochemical incubators, mold incubators, constant temperature and humidity chambers, light incubators, artificial climate chambers, COâ‚‚ incubators, multi-functional COâ‚‚ incubators, electric constant temperature incubators, waterproof constant temperature incubators, blast drying ovens, vertical blast drying ovens, high-temperature blast drying ovens, vacuum drying ovens, hot air sterilization boxes, and dry culture boxes. With first-class technology and service, Shanghai Chenxun is your ideal choice for reliable and high-quality lab equipment.
Our company has a strong technical team with extensive R&D capabilities, ensuring the quality and performance of all our products. We are committed to providing excellent customer support and solutions tailored to your needs. Below, we provide a brief guide on common faults, troubleshooting methods, and important precautions for block ice machines.
**Product Description:**
The Chencent brand ice machine features an expert-designed structure, making the entire operation process smooth and user-friendly. Its modern design highlights the beauty of technology. The square ice machine offers a stylish appearance, fast ice production, high hardness of ice cubes, low temperature, clear and transparent ice, and long-lasting cooling performance.
**Common Faults and Solutions:**
1. **Power indicator flashes rapidly, but the machine doesn’t work:**
- **Cause:** The water temperature probe is open.
- **Solution:** Open the rear cover, access the control box above the compressor, locate the three-core connector, check for loose or poor contact, and reinsert it.
2. **Ice full light flashes rapidly:**
- **Cause:** The defrosting time exceeds the set limit, triggering automatic protection.
- **Solution:** Restart the machine. If the issue persists, check if the skate board moves up and down. A faulty two-way solenoid valve may also cause this issue. If no airflow is detected during forced defrost (press and hold the selection button for 3 seconds), the solenoid valve might be damaged and should be replaced.
3. **No water in the tank, but water shortage indication appears:**
- **Cause:** Impurities or mineral buildup on the water level probe.
- **Solution:** Drain the remaining water, clean the inside of the tank, and wipe the probe surface thoroughly.
4. **Water flows unevenly from the spray pipe, resulting in incomplete ice cubes:**
- **Cause:** Nozzle blockage.
- **Solution:** Clean the nozzle holes using tweezers or sharp tools until the water flows smoothly through each hole.
5. **Ice is hard to remove or not removed at all:**
- **Cause:** Solenoid valve malfunction or sticking.
- **Solution:** Enter forced defrost mode by pressing the selection button for 3 seconds. If the solenoid valve does not vibrate, check the power supply and wiring. If vibration occurs, repeat the defrosting process. If the problem continues, replace the solenoid valve.
**Precautions for Use and Maintenance:**
1. Install the ice machine away from heat sources, direct sunlight, and ensure good ventilation. The ambient temperature should not exceed 35°C to avoid overheating and poor condensation performance. The floor must be solid and level to prevent noise and operational issues.
2. Leave at least 30cm clearance on the back and sides, and 60cm on top. Use a dedicated power line with a fuse and leakage protection switch, and ensure proper grounding.
3. Use water that meets national drinking standards and install a water filter to prevent impurities from clogging the system and affecting ice quality.
4. Handle the ice machine carefully to avoid shocks. When transporting, keep the slope at least 45 degrees. After long-distance transport, let the machine rest for 2–6 hours before use.
5. Always turn off the power before cleaning. Avoid using high-pressure water jets or corrosive chemicals. Use neutral detergent instead.
6. Clean the inlet hose head every two months to prevent sand and dirt from blocking the water intake.
7. Clean the condenser surface every two months using a vacuum cleaner or soft brush. Avoid using sharp tools that could damage the condenser.
8. Regularly clean the water pipes, sinks, storage compartments, and protective film. Dry the ice mold and internal moisture with a hair dryer when not in use. Store the machine in a dry, well-ventilated area, away from corrosive gases.
By following these guidelines, you can ensure optimal performance and longevity of your ice machine. For more information or assistance, feel free to reach out to us.
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Dongguan ZhiChuangXing Electronics Co., LTD , https://www.zcxelectronics.com