Shanghai Chenxun Instrument Technology Co., Ltd. is a professional manufacturer of laboratory equipment, specializing in chromatography freezers, freeze dryers, chillers, ultra-low temperature refrigerators, thermostats, biochemical incubators, mold incubators, constant temperature and humidity chambers, light incubators, artificial climate chambers, COâ‚‚ incubators, multi-functional COâ‚‚ incubators, electric constant temperature incubators, waterproof constant temperature incubators, blast drying ovens, vertical blast drying ovens, high-temperature blast drying ovens, vacuum drying ovens, hot air sterilization boxes, and dry culture boxes. With first-class technology and service, we are your ideal choice for reliable and high-quality lab solutions.
Our team of experienced engineers ensures the quality and performance of all our products. Below, we provide a brief guide on common faults, troubleshooting methods, and important precautions for block ice machines to help you maintain and operate them efficiently.
**Product Description:**
The Chencent brand ice machine is designed with advanced engineering, offering an intuitive and user-friendly operation process. Its sleek design ensures fast ice production, high ice hardness, and clear, transparent cubes that stay solid longer. The machine delivers efficient cooling, making it ideal for commercial and industrial use.
**Common Faults and Solutions:**
1. **Power indicator light flashes rapidly but the machine doesn’t work:**
- **Cause:** The water temperature probe is open.
- **Solution:** Open the rear cover, locate the three-core connector in the control box, check for loose connections, and reinsert if necessary.
2. **Ice full light flashes quickly:**
- **Cause:** The deicing time has exceeded the set limit, triggering automatic protection.
- **Solution:** Restart the machine. If the issue persists, check the skateboard movement. If the two-way solenoid valve is faulty, it may prevent ice from dropping. Use forced defrosting (hold the selection button for 3 seconds). If no airflow is heard, the solenoid valve may be damaged and needs replacement.
3. **No water in the tank, or water appears to be insufficient:**
- **Cause:** Poor connection between two-core or three-core connectors.
- **Solution:** Reconnect the connectors. This usually resolves the issue.
4. **Water flow from the sprinkler is not smooth, resulting in incomplete ice cubes:**
- **Cause:** Nozzle blockage.
- **Solution:** Clean the nozzle using tweezers or a small tool to remove debris until the water flows smoothly through each hole.
5. **Ice is difficult to remove or not removed at all:**
- **Cause:** The two-way solenoid valve is stuck or not working properly.
- **Solution:** Press and hold the selection button for 3 seconds to force defrosting. If the solenoid valve does not vibrate, check the power supply and wiring. If vibration is present, repeat the defrosting process. If the problem continues, replace the solenoid valve.
**Precautions for Proper Operation:**
1. Install the ice machine away from heat sources and direct sunlight. Ensure good ventilation and keep the ambient temperature below 35°C to avoid condenser overheating. The floor must be level and stable to prevent noise and operational issues.
2. Leave at least 30 cm clearance on the sides and 60 cm at the top. Use a dedicated power supply with a fuse and leakage protection switch, and ensure proper grounding.
3. Use clean, filtered water that meets national drinking standards. Install a water filter to prevent impurities from clogging the system or polluting the ice mold.
4. Handle the machine carefully during transport. Avoid vibrations, and do not tilt the machine more than 45 degrees. After long-distance shipping, let the unit rest for 2–6 hours before use.
5. Always turn off the power before cleaning. Do not rinse the machine directly with water. Use neutral detergent only, and avoid acidic or alkaline cleaners.
6. Clean the inlet hose head every two months to remove sand and impurities that could block the water intake.
7. Clean the condenser surface every two months using a vacuum cleaner or soft brush. Avoid sharp tools that could damage the condenser.
8. Regularly clean the water pipes, sink, storage refrigerator, and protective film. When not in use, dry the ice mold and internal components thoroughly. Store the machine in a dry, ventilated area away from corrosive gases.
By following these guidelines, you can ensure optimal performance and extend the lifespan of your ice machine. For more information or assistance, feel free to contact us. We’re here to help!
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